Refund policy

Refund Policy

Last updated: October 1, 2026

Our 30-Day Money-Back Guarantee

We want you to love drawing with Tracedrawn. If you are not happy with your projector for any reason, you can ask for a refund within 30 days of the date your order was delivered.

How to request a refund

1. Email us at support@tracedrawn.com within 30 days of delivery.
2. Include your order number and a short note telling us what went wrong. This helps us improve.
3. We will reply within 2 business days with a free prepaid return label and instructions.

Please do not send anything back before you hear from us. Items sent back without a return authorization cannot be refunded.

Condition of returned items

Please send back everything that came in the box: the projector, the arm, the ball head mount, the weighted base, the power adapter and the user guide. Normal use is fine. Items that are damaged by misuse, or that are missing parts, may receive a partial refund.

Bundles and free gifts

If you bought the bundle with the Drawing & Coloring Essentials Kit and the Projector Case, please return the kit and the case together with the projectors. If they are not returned, their listed value will be deducted from your refund.

If you bought a multi-projector pack, you may return part of the pack. Your refund will be worked out from the price you paid per projector.

Return shipping

Return shipping is free. We will send you a prepaid return label, so sending your item back costs you nothing.

Damaged or faulty items

If your order arrives damaged, or stops working within 30 days, email us at support@tracedrawn.com with your order number and a photo or short video of the problem. We will send a replacement or a full refund, your choice, at no cost to you.

Refunds

Once we receive and check your return, we will email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank may take a few extra days to show it.

Original shipping charges are refunded only if the item was damaged, faulty or not as described.

Discount codes

If you used a discount code, your refund is the amount you actually paid.

Exchanges

The fastest way to get a different pack is to request a refund for the one you have and place a new order.

Cancellations

You can cancel your order free of charge before it ships. Email us at support@tracedrawn.com as soon as possible. Once your order has shipped, it follows the return process above.

Questions

Email us any time at support@tracedrawn.com. We are happy to help.